Simplify your workflow by outsourcing communication & admin support with Support Yeti.

We bring the strength, resilience, and reliability of the Himalayas to your business. Just like the mythical yeti, we remain unseen yet steadfast, taking care of your customer interactions, managing complex tasks, and helping your brand rise to new heights.

With our digitally-enabled People-as-a-Service (PaaS) solutions, we empower high-growth and innovative companies to scale effortlessly, leaving you free to chart new paths to success.

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WHAT WE DELIVER

Quality Support, For Scale

Virtual Assistance

Virtual Assistance

We provide highly skilled virtual assistants to help manage administrative tasks, scheduling, email management, customer outreach, and more, empowering businesses to streamline operations.

Customer Success Management

Customer Success Management

We work as an extension of your team to help optimize customer satisfaction, retention, and engagement. Our services include onboarding support, customer training, and proactive solutions to enhance the customer journey.

Sales and Lead Generation

Sales and Lead Generation

We assist in identifying, qualifying, and converting leads through outbound calling, lead nurturing, and targeted campaigns, helping businesses boost their sales pipeline and close more deals.

Finance and Accounting Support

Finance and Accounting Support

Our experienced team assists with bookkeeping, invoicing, payroll, financial reporting, and tax filing, helping businesses stay on top of their financials and comply with regulations.

Back-Office Support

Back-Office Support

We specialize in back-office operations and transaction processes, including research, order processing, data entry, annotation, content moderation, and quality control (QC).

Social Media Management

Social Media Management

We manage and optimize your social media presence to engage audiences and drive brand growth through tailored content, monitoring, and analytics.

Yeti Framework

Where Partnership Begins Strong

1: Initial Requirements Gathering

The journey begins with a deep dive into understanding your business. We uncover your goals, challenges, and define the key deliverables, ensuring we’re aligned from the start for a strong foundation.

2: Aligning on Success

We set clear roles, responsibilities, and expectations, ensuring that both teams are in sync with timelines, milestones, and key deliverables, paving the way for a smooth journey ahead.

3: Assembling the A-Team

We ensure the right resources are in place, selecting team members with the skills tailored to your needs and appointing a project manager for seamless communication and execution.

4: SOPs & Onboarding Excellence

We ensure consistency and quality by training our team on your specific workflows, customizing SOPs, and conducting hands-on sessions to guarantee everyone is fully equipped to deliver exceptional results.

5: Project Kickoff

We begin operationalizing the project by implementing agreed-upon workflows, delivering results based on predefined milestones, and keeping you updated with progress reports to address any concerns.

6: Continuous Optimization

Based on performance insights, we continuously refine our approach, enhancing workflows, reassigning resources, and aligning deliverables with your evolving needs to ensure sustained growth and optimization.